Policy and Cookies
PRIVACY POLICY
HOTEL FLOR PARKS informs users that their personal data will be processed in accordance with the limitations, rights and obligations established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – GDPR), and in compliance with Article 13 of the GDPR, the following information is provided:
DATA CONTROLLER
NORMEVI S.L.
Paseo La Rambla 70
08002 Barcelona (Spain)
Phone: +34 933 42 97 60
Email:
rgpd@florparks.es
PURPOSES OF DATA PROCESSING
The personal data provided by users will be processed for the following legitimate purposes:
- To manage the provision of the contracted service, as well as any additional services during the stay.
- To collect and process personal data through registration forms in order to manage the commercial, accounting and administrative relationship with customers in relation to the contracted services and accommodation. This processing is based on the execution of a pre-contractual or contractual relationship.
- To respond to requests, enquiries, complaints and claims submitted by guests or interested parties through the hotel’s contact channels.
- To process CVs for the purpose of evaluating candidates and carrying out recruitment processes.
- To manage promotional and marketing activities, including the sending of electronic commercial communications regarding the hotel’s products and services, based on the prior consent provided by the user.
LEGAL BASIS FOR DATA PROCESSING
The legal basis for processing personal data for purposes 1 to 3 is the execution of the corresponding contractual relationship.
The sending of offers and services to HOTEL FLOR PARKS customers is based on the legitimate interest of the company in promoting its products and services in order to maintain customer loyalty.
The legal basis for sending commercial communications to non-customers is the explicit consent given by the user.
In any case, users have the right to object to the processing of their data, as described in this Privacy Policy.
CATEGORIES OF DATA PROCESSED
Depending on the services provided, the following categories of personal data may be processed:
- Identification data: name and surname, ID card or passport, date of birth or nationality
- Contact data: postal address, telephone number or email address
- Data of accompanying children: name, date of birth or age
- Payment data: credit card details required to process or guarantee the reservation and to pay for the stay or related services
- Accommodation data: check-in and check-out dates
- Preference data: type of bed, food and beverage preferences, dietary requirements or allergies
LEGAL BASIS FOR DATA PROCESSING
The legal basis for processing personal data for purposes 1 to 4 is the execution of the corresponding contractual relationship.
The sending of offers and services to HOTEL FLOR PARKS customers is based on the legitimate interest of the company in promoting its products and services.
The legal basis for sending commercial communications to non-customers is the explicit consent given by the user.
Users have the right to object to the processing of their data in accordance with this Privacy Policy.
DATA RECIPIENTS
Personal data will not be disclosed to third parties.
Where applicable, data may be communicated only to Public Administrations, Law Enforcement Authorities, and in cases where required by applicable law.
DATA RETENTION
Personal data relating to the management of the customer relationship, billing and payments will be retained for the duration of the contractual relationship. Once the relationship has ended, data will be retained for the period required by applicable law and until any potential liabilities arising from the contract have expired.
Data used for marketing communications and commercial profiling will be retained indefinitely until the user requests its deletion.
DATA SUBJECT RIGHTS
HOTEL FLOR PARKS guarantees users the exercise of the following rights:
Access and rectification: the right to obtain confirmation as to whether personal data is being processed and to access such data, as well as to request the correction of inaccurate data.
Erasure: the right to request the deletion of personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Restriction of processing: users may request the restriction of processing or the portability of their data, in which case the data will only be retained for the exercise or defence of legal claims.
Objection: users may object to the processing of their data in certain situations provided for in the GDPR. In such cases, data will no longer be processed unless there are compelling legitimate grounds or for the establishment, exercise or defence of legal claims.
Portability: users may request to receive their personal data in a structured format and transmit it to another data controller.
How to exercise your rights: users may exercise these rights by contacting HOTEL FLOR PARKS via the email address provided in the “Data Controller” section of this Privacy Policy.
Right to lodge a complaint: if users consider that their rights have not been respected, they may file a complaint with the Spanish Data Protection Agency (www.aepd.es) or the competent supervisory authority.
COOKIE POLICY
In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following legal information regarding the website is provided:
Website:
https://www.florparks.es/
Owner: NORMEVI, S.L. (HOTEL FLOR PARKS)
Address: Paseo La Rambla 70, 08002 Barcelona (Spain)
CIF: B63026538
Phone: +34 933 42 97 60
Email:
info@florparks.es
HOTEL FLOR PARKS may collect information about users’ browsing behaviour through cookies or log files. Cookies will not be used to collect personal data. Cookies will only be installed if the user continues browsing the website, which implies acceptance of their use.
Below is detailed information about what cookies are, what types are used on this website, how to disable them in your browser, and how to block third-party cookies.
WHAT ARE COOKIES?
Cookies are small text files generated by websites that the user visits. They contain session data that may be useful later on the website.
Cookies allow the website to store information between pages and analyze how users interact with the site.
Cookies are secure as they can only store information placed by the browser. They cannot execute code or access the user’s device.
Cookies are essential for the functioning of the Internet and provide many advantages in delivering interactive services.
TYPES OF COOKIES
According to purpose:
Technical cookies
Essential for the proper functioning of the website and the use of its features.
Personalization cookies
Allow users to customize certain aspects of the website (language, browser settings, etc.).
Analytics cookies
Used to analyze user behaviour and preferences.
Advertising cookies
Used to manage advertising spaces and display relevant ads based on user behaviour.
According to duration:
Session cookies
Stored temporarily and deleted when the session ends.
Persistent cookies
Remain stored on the user’s device for a longer period.
COOKIE LIST
Domain | Name | Duration | Purpose
florparks.es | PHPSESSID | Session | Session management
florparks.es | SERVERID87219 | Session | Session management
florparks.es | __cfduid | Persistent | Security
CONSENT
By continuing to browse the website, the user consents to the use of cookies under the conditions described.
WITHDRAWAL OF CONSENT
Users may withdraw their consent at any time by deleting cookies through their browser settings.
COOKIE MANAGEMENT
Browsers allow users to block or delete cookies through their settings. Instructions vary depending on the browser.
For more information, visit: http://www.aboutcookies.org
UPDATES
This Cookie Policy may be updated. Users are advised to review it periodically.
